Refund and Withdrawal
B2C — Individual user (14-day withdrawal)
Under Consumer Protection Law (TKHK) Art.48, individual users are entitled to a 14-day withdrawal right in distance contracts.
Conditions
- Account must be opened as individual (not B2B)
- Application within 14 calendar days from the first payment date
- Withdrawal request must be in writing (email) → destek@pratikyedek.com
- The word "withdrawal" must be explicitly stated; contract number must be specified
Refund process
- Your request is answered within 24h
- After approval, refund to your payment method within 14 days (via the same PaynKolay/iyzico/PayTR channel)
- Full refund including VAT
- After refund confirmation, your account enters the deletion procedure (KVKK Art.11/e)
Exceptions
- If service has been used (backup taken), partial refund — pro-rata per used day
- Early Access period (30-day free) is already free; withdrawal does not apply
B2B — SMB / Tax advisor / Enterprise
Under TTK Art.18, contracts made as a merchant are not subject to withdrawal rights. However, PratikYedek voluntarily:
Satisfaction guarantee (30 days)
- If you are not satisfied within the first 30 days, full refund
- No reason required
- Pro-rata refund of remaining months for annual payment (e.g., 12-month payment, 3 months used → 9 months refund)
Exception
- Already free if started with an Early Access code
- No B2B refund after 30 days (commitment continues)
KVKK Art. 11/e — Data deletion request
What happens to your data after withdrawal + refund?
- Soft delete — Account deactivated; user access closed
- Grace period (30 days) — User can optionally reopen the account
- Hard delete — After 30 days, all chunks are irreversibly deleted (from storage + audit log PII fields anonymized)
- Audit evidence — The deletion operation itself is kept in the audit log for 7-10 years (as KVKK Art.12 evidence), but PII is removed from content
Retention_locked exception
If a tax inspection is ongoing in your account or legal proceedings exist, the retention_locked flag prevents deletion. Deletion is triggered automatically when the process ends.
Refund timing by payment method
| Method | Refund time |
|---|---|
| PaynKolay credit card | 3-7 business days |
| iyzico credit card | 5-10 business days |
| PayTR credit card | 5-14 business days |
| Wire transfer (corporate) | 7-14 business days |
The refund time is not the process between the bank and PratikYedek — it is your bank's reflection time on your card.
Frequently asked questions
Can I download my backup files after withdrawal + refund? Yes — within the 30-day grace period before hard delete is triggered, you can download all your backups. Even if the account is deactivated, the export link remains open.
Can I get a refund without deleting my account? If you use B2C withdrawal right, the account is deleted under KVKK Art.11/e (withdrawal means the contract is considered void from the beginning). If you use B2B satisfaction guarantee, you can keep the account active (refund only).
I paid annually, can I get a refund after 3 months? B2C: 14 days passed, no withdrawal right. Satisfaction guarantee is B2B-specific. B2B: Yes, possible during the 30-day satisfaction guarantee. After 30 days, commitment continues.
Will the e-Archive invoice be canceled and reissued? Yes. After withdrawal approval, a refund invoice is issued; sent to GİB. Your tax advisor processes this.