Frequently Asked Questions (General)
Which plan should I choose?
| Profile | Suggested plan |
|---|---|
| Individual user | Free (10 GB) → upgrade to Pro on demand |
| 10–100 taxpayers (CPA / SMMM) | Müşavir Mini (TRY 199/month) |
| 100+ taxpayers (CPA / YMM) | Müşavir Pro (TRY 599/month) |
| Corporation (custom SLA) | Enterprise (contact sales) |
Note: Plans are denominated in Turkish Lira (TRY). Foreign-currency billing is not available; an EUR/USD invoicing option is on the Phase 5 roadmap.
Where is my data stored?
Within Türkiye. All primary data — backup files, account info, audit log — is hosted on a VDS located in Türkiye. International transfer is limited to:
- Google FCM — push notification token only (no PII).
- BYOS Drive / OneDrive — only if you explicitly choose to back up to your own external storage, and only for individual users. BYOS is forbidden in the CPA/Enterprise tier by design.
See: /en/legal/aydinlatma section 4 for the full transfer list.
What if I forget my password?
- Account password: you can reset it through the magic-link email flow at /en/login.
- Encryption key passphrase: not recoverable (zero-knowledge architecture). You must store your recovery key offline (printable PDF generated during setup) or in a password manager. Without the passphrase, encrypted backups cannot be restored — by design.
What is the Early Access programme?
A limited cohort of Turkish CPAs and SMBs runs the platform free of charge for a 30-day live trial. General signups will open in waves. Early Access participants get 50% off for the first 6 months after the trial.
To apply, see /tr/basvuru or write to erken-erisim@pratikyedek.com.
Is there an English-language interface?
Yes — the web panel, desktop app and mobile app all ship with TR + EN translations. The help centre is being expanded into EN during F4.2 Sprint 6 → F4.5; until then, the Mobile app, Getting Started and Tax advisor sections are available in English. For other topics, refer to the Turkish docs.
Where do I report bugs or request features?
- Bug reports: support@pratikyedek.com (include version + reproduction steps)
- Feature requests: Use the ? → Send feedback menu inside the app
- Security issues: security@pratikyedek.com (PGP key on the public website; please do not open public GitHub issues for security)
Is there a public roadmap?
A high-level roadmap is published at /en/roadmap (Phase 4 + Phase 5). Individual ticket-level tracking is internal during Early Access; we may open a public board after public launch.